Real Help. Straight Answers. Zero Runaround.
Whether configuring a smart POS terminal, recovering your sovereign account DID keys, tracking an AS-015 Flames NFC card dispatch, or filing a statutory CPA dispute — our dedicated desks are built for prompt, human resolution.
Built For Every Layer of Community Trade.
No robotic loops. Your enquiry is immediately routed to the exact engineering, compliance, or logistics team responsible for your domain.
Account, DIDs & Circles
Local SQLCipher encrypted vault recovery, device pairing, circle permissions, push notifications, and offline LoRa/Bluetooth mesh diagnostics.
- ✓ Encrypted DID backup phrase recovery
- ✓ Circle moderation & invite key troubleshooting
- ✓ Offline Bluetooth/LoRa mesh sync verification
Merchant, POS & Accounting OS
2.50% at-cost external card acquiring, 0.0% Embers settlement on Account 1010, hardware terminal fleet calibration, and itemized VAT-201 / IT3(b) tax packs.
- ✓ Outright POS terminal provisioning (Sunmi/ZCS)
- ✓ Instant 0ms settlement & daily bank payout sync
- ✓ Dual-Path trade setup (Path A 3.5% vs Path B 4.5%–5.0%)
Flames NFC Cards & Embers
MIFARE 13.56MHz physical PVC card courier dispatch tracking, 60s dynamic rotating CVV provisioning, mobile wallet token pushes, and double-entry trial balances.
- ✓ Courier delivery tracking & re-dispatch (TRK codes)
- ✓ 1-Tap card lock & cryptographic key revocation
- ✓ Ledger transaction verification (Account 1010 to 4010)
Child Safety & Minor Duty of Care
On-device Flame Filter sentiment alerts, CSAM perceptual hashing escalation, 1-tap minor emergency pause, and POPIA Section 35 / COPPA guardian consent gating.
- ✓ Immediate emergency account lockdown
- ✓ Grooming detector & threat escalation review
- ✓ Direct reporting to SAPS FCS Unit & Interpol
PAIA, POPIA & Privacy Desk
Statutory Section 51 PAIA manual access, Section 23/24 POPIA data correction and erasure, GDPR Article 20 portability, and cross-border Standard Contractual Clauses.
- ✓ Statutory PAIA Section 51 manual requests
- ✓ Zero-PII cryptographic erasure attestation
- ✓ POPIA Section 72 cross-border compliance
Legal Counsel & Statutory Escalation
Corporate Operator legal representation by Jooste Peters Incorporated (Attorneys, Notaries & Conveyancers), service of process, and CGSO/NCC ombudsman referral packs.
- ✓ Jooste Peters Inc (Northcliff, Johannesburg)
- ✓ Consumer Goods & Services Ombudsman (CGSO) referral
- ✓ National Consumer Commission (NCC) statutory records
The 3-Stage CPA Dispute SLA. Guaranteed by Law.
Consumer Protection Act (CPA 68 of 2008 Sections 54–56) statutory supplier warranties are backed by a deterministic 3-stage SLA funnel with automated settlement holds.
Stage 1: Direct Merchant Resolution
Consumer submits proof of defect, receipt hash, and photos via the app. Merchant receives instant notification in Seller Hub with 1-tap options: issue 100% refund, dispatch replacement, or contest claim. If merchant fails to respond within 7 days, dispute automatically escalates to Stage 2 with an automatic settlement hold.
Open a Verified Support Ticket.
Generate a verified diagnostic ticket bundle with cryptographic DID signing and automatic routing to the relevant domain desk.
POS terminal thermal receipt spooling check requested.
System Operational Status & Platform Matrix.
Real-time health telemetry across our 10 equal-sovereignty surfaces, double-entry accounting ledger, and sync infrastructure.
Common Questions & Clear Answers.
❓ How do I recover my sovereign account if I lose my phone?
Your account is anchored in a local SQLCipher encrypted vault on your device, paired with your Decentralized Identifier (DID). If you lose your phone, you can restore full access on your new device using your 12-word cryptographic backup phrase or by tapping your linked physical Flames Card (AS-015).
❓ What statutory warranties protect my marketplace purchases?
Under Sections 54–56 of the Consumer Protection Act (CPA No. 68 of 2008), every purchase carries an implied 6-month statutory warranty against defects. For Path A Community Sellers, Braai (Pty) Ltd acts as statutory supplier and absorbs warranty repair, replacement, or refund. For Path B Registered Businesses, the merchant directly manages statutory warranties backed by our escrow mediation funnel.
❓ How does the 2.50% at-cost POS card settlement work?
Braai charges an at-cost pass-through rate of 2.50% on external payment cards and contactless mobile taps with zero monthly hardware terminal rental fees. When buyers pay using Sovereign Embers on the internal double-entry ledger (Account 1010), the transaction fee is 0.0% with 0ms settlement.
❓ What should I do if my physical Flames NFC Card is lost or stolen?
Open the app and navigate to Settings → Credentials → Flames Card. Tap 'Lock Card' to instantly deactivate the physical RFID chip and revoke its cryptographic DID delegation. You can order a replacement card with registered courier tracking with 1 tap.
❓ How does the 24/7 Child Safety rapid response desk work?
Our Child Safety desk operates 24/7 with a sub-30-minute escalation SLA. Guardian accounts feature a 1-tap emergency account pause. Critical grooming alerts and CSAM hash matches (PhotoDNA/PDQ) are immediately escalated to the SAPS Family Violence, Child Protection and Sexual Offences (FCS) Unit and Interpol.
❓ How do I exercise my POPIA data rights or request a PAIA manual?
Under Section 51 of PAIA (Act 2 of 2000) and Sections 23–24 of POPIA (Act 4 of 2013), you have the right to request our statutory Information Manual, view personal data held, or execute permanent erasure. Submit requests via our Privacy Desk at [email protected].
Statutory Desks & Corporate Representation.
Direct statutory escalation desks and official corporate legal representation for Braai (Pty) Ltd.
Jooste Peters Incorporated (Attorneys & Conveyancers)
Official corporate operator legal representation, notarial certifications, regulatory filings, and service of process for Braai (Pty) Ltd.
General Enquiries
Fast resolution for circle management, DID backup phrase recovery, gathering coordination, and mobile client telemetry.
Smart POS & Trade
POS terminal dispatch, 2.50% at-cost card transaction settlement, daily bank payouts, and statutory VAT-201 / IT3(b) tax packs.
Child Safety & Minor Desk
Priority sub-30-minute escalation for guardian consent verification, on-device CSAM alerts, and law enforcement emergency coordination.
Need Immediate Help? We're By the Fire.
Our team and statutory counsel are standing by to ensure your community trade, gatherings, and data sovereignty remain 100% protected.